Return Policy

Important information about Lasting Impressions Gifts Orders: 

 

NO RETURNS OR EXCHANGES - 2020

As we work to help limit contact with customers and follow the advice from our public health agencies, we will not be accepting returns or exchanges.

 

Returns & Exchange Policy - 2019 

Lasting Impressions Gifts is selective on which products we carry in our shop.  We work with quality vendors whose products we review prior to selection.   When received we review each item for quality before we accept them with the certainty they are worthy of appearing on our shelves or online. Additionally, our staff are well trained in assisting customers to select a great gift.  In this manner we have very few product returns.

 

Refunds & Exchanges

We offer a 7-day return or 14-day exchange/store credit from date of purchase on all regularly priced items subject to the following criteria:

·         All goods returned must be in new, unused, unopened condition with all seals intact.

Must include original receipt.

·         Used, damaged or soiled returns will not be accepted and will be returned at the customer’s expense.

·         Customers are responsible for freight costs associated with returning goods for refund, credit or exchange.

·         Lasting Impressions Gifts accepts no responsibility for loss or damage caused during return transit.

Items accompanied with Gift receipt are eligible for exchange/store credit only.

Exclusions to the above policy include:

Final sale or Clearance items

Items damaged through normal wear and tear

Custom items (special order rings, giftsets) these are final sale.

 

Outside of our 7 day return/14 day exchange policy products are covered by the respective manufacturer’s warranty should one apply. Please check manufacturer’s website for more information on their warranties.

Keep your purchase receipt in order to take advantage of such warranties.  At LIG's discretion, LIG may handle product returns/exchanges with the manufacturer on a customer's behalf which may result in associated costs to be paid by the customer (including shipping, repairs, factory testing, warranty rejection etc.)  A (minimum) $25.00 administration fee may be charged for these types of manufacturer warranty claims.

 

Chamilia Warranty

Chamilia will honor a 2 year warranty on any manufacture defects in their jewelry. If any of your Chamilia jewelry becomes defective within a 2 year time frame, please contact Chamilia Customer Service directly at: 
Email: shopchamilia@chamilia.com
Phone: 1-833-730-6818